lobby338 Platform Privacy Notice

This page describes what we collect when you use lobby338 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and to comply with local regulations in supported jurisdictions.

Our privacy practices are designed to be transparent. We explain what data we hold, who has access to it, how long we keep it, and what rights you have over your information. We do not sell your data to third parties. We use your information only for account management, payment processing, fraud prevention, and legal compliance.

If you have questions about how we handle your data, contact our support team. We are committed to protecting your privacy while operating our sportsbook, live-dealer tables, and slot games across Indonesia.

What Data We Collect on lobby338

Account Registration and Verification

When you open an account on lobby338, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and comply with local regulations. We also collect government-issued identification (ID card or passport) and proof of address (utility bill or bank statement) during our verification process.

We store your verification documents securely and use them only for compliance purposes. We do not share these documents with third parties except as required by law or to process your account.

Payment Information

We collect payment details when you deposit or withdraw funds. For e-wallet transactions via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction but do not store your wallet credentials. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record your account number and transaction reference.

We do not store full credit card numbers or sensitive banking credentials on our servers. Payment processing is handled by encrypted third-party processors. We retain transaction records for accounting and dispute-resolution purposes.

Gameplay and Account Activity

We collect data about your gameplay on lobby338, including bets placed, games played, account balance, and withdrawal requests. We use this information to settle bets, process withdrawals, detect fraud, and improve our service. We also log your login times, IP addresses, and device information for security purposes.

We retain gameplay records for at least three years to comply with local regulations and to resolve disputes. Account activity logs are kept for one year unless a dispute or investigation requires longer retention.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and track your activity on lobby338. These cookies help us understand how you use our platform and allow us to improve your experience. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may affect your ability to use lobby338. We also use analytics tools to measure traffic and user behaviour, but this data is aggregated and does not identify you personally.

How We Use and Protect Your Data

Data Use and Third Parties

We use your data to operate lobby338, verify your identity, process payments, settle bets, and comply with local regulations. We may share your information with payment processors, fraud-detection services, and legal authorities if required by law. We do not sell your data to marketing companies or data brokers.

Our payment processors and verification partners are bound by confidentiality agreements. They access only the data necessary to perform their functions. We conduct regular audits to ensure these third parties comply with our privacy standards.

Data Security and Storage

We store your data on secure servers protected by firewalls, encryption, and access controls. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of location. We conduct regular security assessments and penetration testing to identify and fix vulnerabilities.

We limit access to your data to employees and contractors who need it to perform their jobs. All staff sign confidentiality agreements. We do not retain your data longer than necessary; we delete or anonymise information once it is no longer needed for its original purpose.

Verification data

Stored securely for compliance; retained for three years after account closure.

Payment records

Encrypted and retained for accounting and dispute resolution; minimum three years.

Gameplay logs

Kept for one year unless a dispute requires longer retention.

Cookies

Session cookies expire when you log out; preference cookies persist for one year.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data held by lobby338. You can request a copy of your data in a portable format. You can also request that we stop using your data for marketing or analytics purposes. To exercise these rights, contact our support team with your account details and a clear description of your request.

We will respond to data-access requests within a reasonable timeframe, typically within 14 days. If we cannot fulfil your request, we will explain why. You also have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your information.

Jurisdiction and Data Transfers

We operate lobby338 in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your data may be transferred to servers outside your jurisdiction for processing and storage. We apply the same security and privacy standards to all data, regardless of where it is stored.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access lobby338 from a restricted jurisdiction, you do so at your own risk.

Policy Updates

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on lobby338. Your continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

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